Complaint Handling Committee
The Citizens Hearing and Complaints Committee is the largest administrative body of Herat municipality, which meets once a week.
The committee consists of the mayor, heads of "municipal government", "technical and sectorial services" and "revenue, accounting and administrative affairs" who deal with formal complaints and credentials at their regular meetings in accordance with the mayor's order.
The Committee will also deal with urgent citizen complaints based on a legal guideline and procedure.
Citizens' complaints are received through official petitions, social pages, complaints and 115 contact numbers are processed through this committee.